Privacy
Policy

Information we may collect

We collect information needed to arrange classes,
communicate with families and provide an effective
online learning experience.

• Names, email addresses, telephone numbers,
  country, time zone and preferred communication method.
• Student age, learning level, selected program,
  availability, teacher preferences and educational goals.
• Messages, enquiries, support requests and feedback
  sent by email, WhatsApp, forms or other communication channels.
• Technical information such as browser type,
  device type, approximate location, IP address
  and pages visited.
• Attendance, lesson progress, teacher notes,
  assessments and scheduling information.

How we use your information

We may use collected information to:

• Arrange free trials, subscriptions, classes,
  teacher assignments and lesson schedules.
• Provide Quran, Arabic and Islamic Studies lessons
  suited to each student’s level and goals.
• Send class reminders, account information,
  service notices and responses to enquiries.
• Monitor learning progress, improve teaching quality
  and develop our programs and website.
• Prevent misuse, protect our systems and comply
  with applicable legal or administrative requirements.

Children and parental involvement

Muslim Online provides services to children as well
as adults. A parent or legal guardian should arrange,
supervise or approve a child’s registration and use
of our services.

We ask parents and guardians to provide only the
information reasonably needed to arrange and deliver
lessons. Parents may contact us to review or request
correction of information relating to their child.

When information may be shared

We do not sell personal information to advertisers.
We may share limited information only when reasonably
necessary to provide or protect our services.

• With assigned teachers and authorized staff who
  need the information to arrange or deliver lessons.
• With hosting, email, video-conferencing,
  analytics or technical service providers.
• With payment service providers when payments
  are processed through third-party systems.
• When required by law, a valid legal process,
  or to protect students, staff and our services.

Third-party platforms process information according
to their own terms and privacy policies.

Cookies and website technology

Our website may use cookies and similar technologies
to remember preferences, maintain security, understand
website use and improve performance.

Browser settings can usually be used to block or
delete cookies. Disabling essential cookies may affect
the operation of some website features.

Security and data retention

We use reasonable administrative and technical
safeguards intended to protect information against
unauthorized access, misuse, alteration or loss.

Information may be retained for as long as reasonably
necessary to provide services, maintain learning
records, resolve disputes, meet accounting needs
or satisfy legal obligations.

No internet transmission or storage system can be
guaranteed to be completely secure. Users should
protect their passwords and avoid sending sensitive
information through unsecured channels.

Your choices and privacy rights

Depending on the law applicable to you, you may be
entitled to request access, correction or deletion
of certain personal information.

• Update inaccurate contact or student information.
• Ask questions about how information is used.
• Opt out of non-essential promotional messages.
• Request closure of an account, subject to records
  we are required or permitted to retain.

We may ask for information needed to verify the
identity and authority of the person making a request.

International online services

Muslim Online serves learners in different countries.
Information may therefore be processed or accessed
in locations outside the user’s country.

By using our online services, users understand that
international communication and service providers
may be involved in delivering classes and support.

Changes to this Privacy Policy

We may update this Privacy Policy when our services,
technology or practices change. The updated version
will be published on this page with a revised date.